Last updated: 2025
We want every order to bring you complete satisfaction.
If this is not the case, you will find the return conditions below.
1. Right of Return
You have 14 days from the date of receipt to return a product.
To be accepted, the product must be:
2. Non-returnable Products
For hygiene reasons, the following items cannot be returned:
3. Refund or Exchange
The customer may choose:
Refunds are issued within 7 days after the returned item has been received and inspected.
Initial shipping fees are refunded only in case of an error by By Susy.
4. Return Shipping Costs
Return shipping costs are the customer’s responsibility, except in the following cases:
5. Procedure
6. Lost or Damaged Parcels
By Susy is not responsible for returns that are lost or damaged in transit.
Please keep proof of postage.
7. Return Address
The return address is provided by e-mail after your request has been approved, in order to avoid misdelivery.